1. The Department of Revenue wants to add more people to the unit that attempts to collect unpaid taxes through telephone contact. As a budget analyst, what questions would you ask after you receive and review the following request? Be specific, look at the data carefully.
Date: June 19, 2012
Subject: Collection Telephone Pursuit
Currently there are 19 employees working on telephone pursuits on a full-time basis. Each employee can make an average of 25 to 40 phone calls per day. The amount collected by the 19 employees for the past year is $17,858,623. If we could add an automated phone system and increase our staff by 10 full-time employees, we could double the number of phone calls made and increase our collections by 59 percent, or $8,900,000.
2. City Library Performance Measures (2007-2010)
Materials in collection
Hours open per week
Book budget per capita
Library materials circulated
Annual customer satisfaction survey- # of respondents
Please refer to the above table and answer the following questions:
Ø 2 (a): What does the table tell us about performance of the city’s library?
Ø 2 (b): In your opinion, what kind of performance information is useful in this table?
Ø 2 (c): How could these performance measures be used in budget decisions?