1. The Department of Revenue wants to add more people to the unit that attempts to collect unpaid…

1. The Department of Revenue wants to add more people to the unit that attempts to collect unpaid taxes through telephone contact. As a budget analyst, what questions would you ask after you receive and review the following request? Be specific, look at the data carefully.

Date: June 19, 2012

Subject: Collection Telephone Pursuit

Currently there are 19 employees working on telephone pursuits on a full-time basis. Each employee can make an average of 25 to 40 phone calls per day. The amount collected by the 19 employees for the past year is $17,858,623. If we could add an automated phone system and increase our staff by 10 full-time employees, we could double the number of phone calls made and increase our collections by 59 percent, or $8,900,000.

2. City Library Performance Measures (2007-2010)

Performance Measures

2007

2008

2009

2010

Materials in collection

43,937

46,464

46,000

55,000

Borrowers registered

35,544

38,089

41,093

43,247

Hours open per week

56

56

56

50

Book budget per capita

$1.05

$1.10

$1.15

$1.40

Library materials circulated

187,481

188,203

188,050

167,365

Patron visits

111,550

110,939

121,167

103,491

Annual customer satisfaction survey- # of respondents

1,500

1,348

1,256

1,243

Please refer to the above table and answer the following questions:

Ø 2 (a): What does the table tell us about performance of the city’s library?

Ø 2 (b): In your opinion, what kind of performance information is useful in this table?

Ø 2 (c): How could these performance measures be used in budget decisions?

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